Frequently Asked Questions

iGuide is an immersive technology that supports real estate professionals throughout the entire buy / sell process. iGuide elegantly combines accurate floor plans, dimensional data and 360° virtual views to provide an enhanced 3D perception of space. Learn more about iGuide and try it yourself by clicking HERE.

Also, see the tutorial below for navigating the iGuide interface and taking advantage of all that it has to offer:

After your iGuide is processed, you will receive a report via e-mail that will include all links for viewing and sharing your iGuide, images, and floor plans, as well as a summary of property information (room dimensions, sqft, etc). See the video below for a detailed explanation of the iGuide Report:

Put simply:

Deluxe Package: Includes all benefits of iGuide (Enhanced 360 Degree Views, Interactive & PDF Floor Plans, High-Resolution HDR/Flash Images, etc)

Premium Package: Same as Deluxe Package but upgrades to include high detail Interactive & PDF Floor Plans (includes fixtures, appliances, cabinetry, etc)

To download examples of the different floor plans, click the links below:

Deluxe Floorplan: Download

Premium Floorplan: Download

Floorplan – Multiple Floors: Download

We offer high resolution images separate from our iGuide packages at $129. We also offer optional photography add-ons including twilight and seasonal updates. You can review all of the options at the top of our booking form, click here.

Yes. The floor plans we provide are an integrated part of the iGuide, however, we can offer a floor plan only package. Please contact us for details.

Based on our photographers’ schedules, we try to accommodate all bookings (including last-minute), however we cannot guarantee that slots will always be available. The more notice you can give us, the more likely we can book your appointment for your requested date and time.

The iGuide and Images are delivered as an iGuide Report via email by midnight of the next day excluding properties shot on Saturday. These will be delivered on Monday.

If you like, you can sign up to the Portal (manage.youriguide.com) which will allow you to rename room labels, organise your photo galleries and lock your iGuides. Click here to view a PDF which explains some of the features that are available to you.
Yes. Properties outside our service area will be subject to a travel charge. Any necessary travel charge will be calculated and communicated to you upon confirmation of your appointment.

Please visit http://leadingimage.ca/contact for more details on our service area.

Yes! See the video below for a step-by-step tutorial to embed the iGuide directly into your own website.

Clients will be emailed an invoice after the property has been shot and the iGuide delivered.

Payment can be made online through the invoicing system, by Email Money Transfer (sent to accounts@leadingimage.ca), or cheque (sent to Leading Image, 36 Waverley Road, Toronto, ON, M4L 3T1).

As a company policy, we do not keep our customers’ credit card information on file as we do not have a secure method in place for keeping that information. You are free to make a payment by credit card using the online system through the link you receive for your invoice.

The iGuide is active for one year from the day it goes live. After one year, this time can be extended for a nominal cost if necessary. iGuides can also be locked from public view at any time for sold properties or other reasons.

The links to download high resolution images in your iGuide Report are active for 2 weeks. We recommend that our clients download copies of these images immediately. The gallery images on the iGuide itself will stay active for 1 year.

Yes, see the video below for a start-to-finish tutorial outlining the steps to create your feature sheets:

No, at this time we do not print feature sheets. The feature sheet creator included with every iGuide allows you to easily create your own feature sheets using pre-loaded images, floorplans, and contact information taken directly from your iGuide. The feature sheets are exported in PDF format for you to send to your printer.

Yes. You are encouraged to use the links we provide in your online marketing. Each iGuide also includes an embedding tool that provides code that can be used to embed the iGuide directly in your website.

Same day cancellation/no-show incurs a fee of $75 plus taxes. This will also be applied if the photographer can not start shooting within 15 minutes of the appointment start time. Please note that we do not take responsibility for the weather – you have the option of rescheduling the appointment outside the cancellation window at no charge or booking a second appointment for the capture of exterior images at a cost of $40 plus taxes.

The iGuide provides custom branded links for your marketing purposes, as well as un-branded links for use on MLS and other professional home listing portals. We do not upload to these listing services.

Using images from your iGuide shoot, we compile a slideshow video for use on YouTube and in other online marketing. You will receive a link to your video on YouTube as well as the video file for upload to your own channel or website. You can see an example below.

Our standard video slideshow includes music, a title screen (“Welcome to [ADDRESS]”), and a closing screen (“[NAME], [TITLE], [BROKERAGE], [WEBSITE]”). If you would like a custom solution, please contact us.

 

Video is captured of the iGuide tour, rotating fully through all rooms on all floors. You will receive a link to your video on YouTube as well as the video file for upload to your own channel or website. You can see an example below.

Our standard video slideshow includes music, a title screen (“Welcome to [ADDRESS]”), and a closing screen (“[NAME], [TITLE], [BROKERAGE], [WEBSITE]”). If you would like a custom solution, please contact us.

See the video below for an overview of iGuide Analytics: